Terms of Service

Effective date: April 4, 2026 · Last updated: April 4, 2026

Starch ("Starch," "we," "us," or "our") operates the Starch platform, accessible at starch.site (the "Service"). These Terms of Service ("Terms") govern your access to and use of the Service. Please read them carefully before using the Service.

By creating an account, accessing, or using the Service, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you may not use the Service.

1. Acceptance of Terms

By creating an account, accessing, or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

• You must be at least 16 years of age to use the Service.
• If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms, and "you" refers to both you individually and the organization.
• We may update these Terms from time to time. Your continued use of the Service after any changes constitutes your acceptance of the updated Terms.

2. Description of the Service

Starch is a platform that enables users to connect data sources, query them via AI-powered chat, build custom dashboards and applications, and automate workflows.

The Service includes, but is not limited to, the following features:

• AI chat interface for querying and analyzing data
• Data connections and third-party integrations
• Custom application and dashboard builder
• Workflow automations
• Knowledge base
• Browser automation
• Sandboxed code execution
• Team collaboration

The Service uses third-party AI providers, including Anthropic (Claude) and Google (Gemini), to process user queries and data. The Service also integrates with third-party platforms, including but not limited to Gmail, Google Drive, Google Docs, Google Calendar, Plaid, Stripe, QuickBooks, HubSpot, Notion, Slack, and others via Composio, Merge, and Pipedream.

3. Account Registration and Security

• You must provide accurate, current, and complete information during registration and keep your account information up to date.
• You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.
• You must notify Starch immediately at hello@starch.site of any unauthorized access to or use of your account.
• Each account is intended for use by a single individual. Shared accounts are not permitted, except through the Service's team collaboration features used as intended.
• Starch reserves the right to suspend or terminate any account that violates these Terms.

4. User Data and Content

4.1 Ownership

You retain all rights, title, and interest in and to any data, content, documents, and materials you upload, create, or connect through the Service ("User Content"). Nothing in these Terms transfers ownership of your User Content to Starch.

4.2 License Grant

By using the Service, you grant Starch a limited, non-exclusive, worldwide, royalty-free license to process, store, transmit, and display your User Content solely as necessary to provide, maintain, and improve the Service. This license terminates when you delete your User Content or your account.

4.3 AI Processing

User Content submitted through the AI chat interface is sent to third-party AI providers (Anthropic and Google) for processing in order to fulfill your requests. These providers may process the data under their own terms; however, Starch does not authorize these providers to use your User Content for model training purposes.

4.4 Integration Data

When you connect third-party services to Starch, data from those services is accessed and processed in accordance with the permissions you grant during the OAuth authorization flow. You may disconnect integrations at any time through your account settings.

4.5 No Sale of Data

Starch does not sell, rent, or trade User Content or personal data to third parties, advertisers, or data brokers.

5. Google API Services — Limited Use Disclosure

Starch's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

Specifically, Starch:

• Only uses Google user data to provide and improve user-facing features of the Service.
• Does not transfer Google user data to third parties except as necessary to provide the Service, as required by law, or with explicit user consent.
• Does not use Google user data for advertising, ad targeting, or profiling.
• Does not allow humans to read Google user data except with user consent, for security purposes, to comply with applicable law, or when data is aggregated and anonymized for internal operations.

Google service integrations (Gmail, Google Drive, Google Docs, Google Calendar) are connected through authorized OAuth flows. You explicitly choose which services to connect and may revoke access at any time via the Connections settings in the Service.

6. Acceptable Use

You agree not to use the Service to:

• Engage in any unlawful activity or violate any applicable local, state, national, or international law or regulation.
• Upload or transmit malicious code, viruses, worms, or any other harmful or destructive content.
• Attempt to gain unauthorized access to other users' accounts, data, or any part of Starch's systems or infrastructure.
• Harass, abuse, threaten, or cause harm to any individual or group.
• Reverse-engineer, decompile, disassemble, or otherwise attempt to extract the source code of the Service.
• Scrape, mine, or use automated means to collect data from the Service except through officially provided APIs.
• Use the Service to build a competing product or service.
• Circumvent any access restrictions, rate limits, or security measures implemented by Starch.
• Misrepresent your identity or your affiliation with any person or organization.
• Use the Service in any way that could damage, disable, overburden, or impair the Service's infrastructure or interfere with any other party's use of the Service.

7. Subscriptions and Payments

• Certain features of the Service require a paid subscription. All payments are processed through Stripe.
• Subscription fees are billed in advance on a recurring basis (monthly or annually, as selected by you at the time of purchase).
• All fees are non-refundable except as required by applicable law or at Starch's sole discretion.
• Starch reserves the right to modify pricing with reasonable advance notice. Continued use of the Service after a price change takes effect constitutes your acceptance of the new pricing.
• Failure to pay subscription fees may result in suspension or downgrade of your account.
• You are responsible for all applicable taxes associated with your use of the Service.

8. Intellectual Property

The Service, including its design, source code, features, functionality, branding, and documentation, is owned by Starch and is protected by applicable intellectual property laws. These Terms do not grant you any right, title, or interest in Starch's trademarks, logos, or branding.

Any feedback, suggestions, ideas, or feature requests you submit to Starch may be used by Starch without any obligation or compensation to you.

Marketplace templates and system tools provided by Starch are licensed for use within the Service only and may not be redistributed or used outside of the Service without prior written permission.

9. Copyright and Intellectual Property Complaints

Starch respects the intellectual property rights of others. If you believe that any content available through the Service infringes your copyright or other intellectual property rights, you may submit a notice to our designated agent with the following information:

• A description of the copyrighted work or intellectual property you claim has been infringed.
• A description of where the allegedly infringing material is located within the Service.
• Your contact information, including your name, address, telephone number, and email address.
• A statement that you have a good-faith belief that the use of the material is not authorized by the copyright owner, its agent, or the law.
• A statement, made under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf.
• Your physical or electronic signature.

Please send copyright infringement notices to: hello@starch.site

Upon receipt of a valid notice, Starch will take appropriate action, which may include removing or disabling access to the allegedly infringing content and, in appropriate circumstances, terminating the accounts of repeat infringers.

10. Third-Party Services and Integrations

The Service integrates with a number of third-party services, including but not limited to Composio, Merge, Pipedream, Plaid, Stripe, Browserbase, E2B, Exa, Resend, and PostHog.

• Each third-party integration is subject to that provider's own terms of service and privacy policy. You are responsible for reviewing and complying with those terms.
• Starch is not responsible for the availability, accuracy, content, or practices of any third-party service.
• By connecting a third-party service, you authorize Starch to access and process data from that service on your behalf, in accordance with the permissions you grant.
• Disconnecting an integration will stop future data syncing from that service. Previously synced data may remain in the Service until you delete it or delete the associated project.

11. AI-Generated Content Disclaimer

Responses and outputs generated by AI through the Service are provided on an "as-is" basis and may contain errors, inaccuracies, or incomplete information.

• You are solely responsible for reviewing and verifying all AI-generated outputs before relying on them for any decision-making, financial, legal, or business purpose.
• Starch does not guarantee the accuracy, completeness, timeliness, or reliability of any AI-generated content.
• AI-generated content does not constitute professional advice of any kind, including but not limited to financial, legal, medical, or tax advice.

12. Browser Automation and Code Execution

The Service may execute browser automations via Browserbase and run code in sandboxed environments via E2B on your behalf.

• You are solely responsible for the instructions you provide and the actions these automations perform.
• Screenshots captured during browser automation sessions are processed by AI providers to execute your requested actions and are not retained beyond the duration of the automation session.
• You must not use the Service's automation features to violate the terms of service of any target website, platform, or third-party service.

13. Privacy

Starch's collection, use, and disclosure of personal data is governed by our Privacy Policy. By using the Service, you consent to data collection and processing as described therein.

The Service uses analytics and session replay (via PostHog) to improve the user experience, with all form inputs masked for privacy. Analytics are only activated with your consent.

14. Service Availability and Modifications

• Starch strives to maintain high availability but does not guarantee that the Service will be uninterrupted, timely, secure, or error-free.
• Starch may modify, update, suspend, or discontinue any feature of the Service, or the Service in its entirety, with reasonable notice where practicable.
• Scheduled maintenance windows will be communicated in advance when feasible.
• Starch is not liable for any downtime, data loss, or service interruptions, whether planned or unplanned.

15. Termination

• You may delete your account at any time through the Account Settings in the Service. Account deletion permanently removes all associated data, including projects, tools, automations, connections, and personal information.
• Starch may suspend or terminate your account if you violate these Terms, with notice where practicable.
• Upon termination, you will lose access to your account and all associated data. You should export your data before terminating your account using the "Export My Data" feature available in the Service.
• Sections of these Terms that by their nature should survive termination — including but not limited to Intellectual Property, Copyright Complaints, Disclaimer of Warranties, Limitation of Liability, Indemnification, and Governing Law — shall survive.

16. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, STARCH DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ACCURACY OF AI-GENERATED CONTENT.

STARCH DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, OR THAT ANY DEFECTS WILL BE CORRECTED.

17. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, STARCH'S TOTAL AGGREGATE LIABILITY FOR ANY AND ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF THE SERVICE SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY YOU TO STARCH IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

IN NO EVENT SHALL STARCH BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF DATA, LOSS OF PROFITS, LOSS OF BUSINESS OPPORTUNITIES, OR BUSINESS INTERRUPTION, REGARDLESS OF THE THEORY OF LIABILITY (WHETHER IN CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE), EVEN IF STARCH HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

18. Indemnification

You agree to indemnify, defend, and hold harmless Starch and its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

• Your violation of these Terms.
• User Content or data you submit, upload, or connect through the Service.
• Your misuse of third-party integrations connected through the Service.
• Your violation of any rights of any third party.

19. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions.

• Before initiating any formal dispute resolution, you agree to first attempt to resolve any dispute informally by contacting us at hello@starch.site. We will make good-faith efforts to resolve the matter within thirty (30) days.
• If informal resolution is unsuccessful, any dispute arising out of or relating to these Terms or the Service shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, except for claims that qualify for small claims court.
• You and Starch each waive the right to participate in any class action lawsuit, class-wide arbitration, or any other representative proceeding.

20. Changes to Terms

Starch may update these Terms at any time by posting the revised version on this page and updating the "Effective date" above. We will provide notice of material changes via email or a prominent notice within the Service.

Your continued use of the Service after the revised Terms take effect constitutes your acceptance of the changes. If you do not agree to the updated Terms, you must stop using the Service.

21. Miscellaneous

• Entire Agreement: These Terms, together with the Privacy Policy, constitute the entire agreement between you and Starch regarding your use of the Service and supersede all prior agreements and understandings.
• Severability: If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision shall be enforced to the maximum extent permissible, and the remaining provisions shall remain in full force and effect.
• Waiver: The failure of Starch to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
• Assignment: You may not assign or transfer your rights or obligations under these Terms without Starch's prior written consent. Starch may freely assign these Terms in connection with a merger, acquisition, reorganization, or sale of all or substantially all of its assets.
• Force Majeure: Starch shall not be liable for any failure or delay in performing its obligations under these Terms due to causes beyond its reasonable control, including but not limited to natural disasters, acts of government, internet or telecommunications failures, power outages, pandemics, or third-party service provider outages.

22. Contact Us

If you have any questions about these Terms of Service, please contact us at:

Starch
Email: hello@starch.site